Please carefully research the product before purchasing. Refunds are only available for new and unused devices purchased within 14 days on JUUL.ch. If the shrink wrap, box, or security sticker seal is broken a refund cannot be provided. Products purchased through an authorized JUUL retailer cannot be refunded by JUUL Labs and should be returned to the retailer.
Articles in this section
- What methods of payment do you accept?
- Is Age Verification required?
- Can I make an ammendement to an existing order?
- Can I return my product for a refund? How?
- My card has been charged multiple times. What do i do?
- Why was my card charged if i didnt receive an order confirmation?
- What's the status of my order?