Refunds are only available for new and unused devices and must be returned directly to the place of purchase within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored.
Devices purchased through an authorized JUUL retailer will not be refunded by JUUL Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.